FAQ Hamburg Heritage. Discover answers to common questions about our handmade products. Learn about our natural ingredients, and how to use our products effectively. Find answers about general questions as well. Can’t find an answer? Contact us: FAQ Hamburg Heritage.
What are the benefits of using handmade and natural soaps?
Handmade and natural soaps are crafted with wholesome ingredients that nourish and hydrate the skin without harsh chemicals or additives. They often contain essential oils and botanical extracts that offer various benefits, such as moisturizing, soothing, and promoting overall skin health.
Are handmade and natural soaps suitable for sensitive skin?
Yes, handmade and natural soaps are often gentle and well-suited for sensitive skin. They typically contain fewer irritants and allergens than mass-produced commercial soaps, making them a preferable choice for those with sensitive or easily irritated skin.
Do handmade and natural soaps lather well?
Yes, handmade and natural soaps can produce a luxurious lather that cleanses the skin effectively. The lathering properties may vary depending on the specific ingredients used in the soap, but many natural oils and butters found in handmade soaps contribute to a creamy and indulgent lather.
How should I store handmade and natural soaps to prolong their shelf life?
To prolong the shelf life of handmade and natural soaps, store them in a cool, dry place away from direct sunlight and moisture. Use a well-draining soap dish to allow air circulation around the soap and prevent it from becoming soft or mushy between uses.
Are handmade and natural soaps eco-friendly?
Yes, handmade and natural soaps are often more eco-friendly than mass-produced commercial soaps. They are typically made with sustainably sourced ingredients and produced in small batches, reducing environmental impact. Additionally, many handmade soap makers use minimal packaging or opt for biodegradable or recyclable packaging materials.
Can I use handmade and natural soaps on my face?
Yes, many handmade and natural soaps are suitable for use on the face. However, it’s essential to choose a soap specifically formulated for facial use, as some soaps may be too harsh or drying for delicate facial skin. Look for gentle, moisturizing ingredients and avoid soaps with added fragrances or harsh exfoliants.
Do handmade and natural soaps have a fragrance?
Handmade and natural soaps may contain fragrance from fragrance oils, essential oils, botanical extracts, or other natural sources. These fragrances are often subtle, making them a refreshing and enjoyable addition to your skincare routine.
What is the transition period when switching to natural skincare products?
The transition period occurs when transitioning from synthetic to natural skincare products. During this time, your skin may undergo changes as it adjusts to new ingredients. Effects may include temporary imperfections like dryness. This adjustment period typically lasts a few weeks to a month. Stay patient, hydrate, and maintain your skincare routine. Once your skin adapts, you’ll likely experience the full benefits of natural skincare. If you have concerns, reach out to us for support.
What are the benefits of using handmade candles, wax melts and tarts?
Handmade candles, wax melts and tarts offer several benefits compared to mass-produced alternatives. They are crafted with care using high quality ingredients, such as natural waxes and premium fragrance oils, resulting in a superior scent throw and longer lasting burn time. Additionally, handmade candles and wax melts often feature unique designs and scents, making them a delightful addition to any space.
Are your candles, wax melts and tarts made with natural ingredients?
Yes, our candles, wax melts and tarts are made with natural waxes, such as soy wax or beeswax, and premium fragrance oils. We prioritize using environmentally friendly and sustainable ingredients to ensure a clean and eco-conscious burning experience.
How do I properly care for my candles, wax melts and tarts?
To maximize the performance and longevity of your candles and wax melts, follow these care tips:
- Trim the wick to 1/4 inch before each use to prevent smoking and ensure an even burn.
- Burn candles for no more than 4 hours at a time to prevent overheating and tunneling.
- Allow wax melts to cool and harden before relighting or removing from the wax warmer.
- Store candles and wax melts in a cool, dry place away from direct sunlight and heat sources.
- For more details look at our How to Use Our Products page.
Can I customize the scent or design of my candles and wax melts?
Yes, we offer customization options for select candle and wax melt products. Contact us to inquire about custom scent blends or personalized labels for special occasions such as weddings, birthdays, or corporate events. We’re happy to work with you to create the perfect candles and wax melts for your needs.
Are your candles, wax melts and tarts safe to use around pets and children?
While our candles and wax melts are made with non-toxic ingredients and are generally safe to use, it’s essential to exercise caution when burning candles or using wax melts around pets and children. Never leave burning candles unattended, and ensure that wax melts are placed out of reach of curious hands and paws. Always follow the safety instructions provided with your candles, wax melts and tarts.
How should I store unused candles and wax melts?
Store unused candles, wax melts and tarts in a cool, dry place away from direct sunlight and heat sources. Keep them in their original packaging or airtight containers to preserve their fragrance and quality. Avoid storing candles and wax melts in areas with high humidity, as this can affect their performance and scent throw.
What makes your products unique?
We craft our products with high quality ingredients and attention to detail and prioritize natural and sustainable materials, ensuring a luxurious experience for our customers.
Are your products tested on animals?
No, we are committed to cruelty-free practices. Our products are never tested on animals.
Do you offer customization options?
Yes, we offer customization for certain products. Contact our customer service team through the contact form on our website for more information on personalized orders.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, depending on if the carrier you chose provides one. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
Please refer to our Refunds and Returns page.
Do you offer wholesale pricing for retailers?
Yes, we offer wholesale pricing for retailers interested in carrying our products. Please reach out to us through the contact form on our website.
Are your packaging materials eco-friendly?
We are committed to sustainability and minimizing our environmental impact. Whenever possible, we use recyclable or biodegradable packaging materials.
Do you ship internationally?
No, at this point in time we do not ship our products internationally. Please refer to our Shipping and Delivery page for more details. For any questions you can reach us through the contact form on our website.
Can I sign up for your newsletter?
Absolutely! Stay up to date with our latest products, promotions, and news by subscribing to our newsletter. You can sign up on our website’s homepage or down below.
How can I contact your customer service team?
You can reach our customer service team through the contact form on our website. We strive to respond to all inquiries within 24 hours.
How long will it take to receive my order?
Orders typically ship within 3-5 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us through the contact form on our website for more information on pricing and availability.
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